Why was I punished by easyJet for someone else’s crime?

EasyJet says that since the fraudulent booking was made using your card contact details, all the booking details were marked as “high risk” to prevent future fraudulent activity.

Given the prevalence of ID fraud you might hope that the airline had a more flexible policy to distinguish victims from fraudsters, especially since, as soon as the Observer intervened, it was able to reinstate your latest flight booking and to remove the ban against your name.

If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number. Submission and publication is subject to our terms and conditions.



Source :- theguardian